{"id":16207,"date":"2024-05-18T16:19:10","date_gmt":"2024-05-18T15:19:10","guid":{"rendered":"https:\/\/vlatelie.com\/?page_id=16207"},"modified":"2025-07-25T07:15:56","modified_gmt":"2025-07-25T10:15:56","slug":"shipping-and-delivery","status":"publish","type":"page","link":"https:\/\/vlatelie.com\/en\/shipping-and-delivery\/","title":{"rendered":"Shipping and delivery policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"16207\" class=\"elementor elementor-16207\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d82e3e e-con-full e-flex e-con e-parent\" data-id=\"7d82e3e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-709e3aa elementor-widget elementor-widget-icon-box\" data-id=\"709e3aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h1 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tShipping and delivery policy\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h1>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c23373a e-flex e-con-boxed e-con e-parent\" data-id=\"c23373a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e950d0b elementor-widget elementor-widget-spacer\" data-id=\"e950d0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b854be elementor-widget elementor-widget-heading\" data-id=\"7b854be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Physical articles<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b7e1d50 e-flex e-con-boxed e-con e-parent\" data-id=\"b7e1d50\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-981451e e-con-full e-flex e-con e-child\" data-id=\"981451e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0100577 elementor-widget elementor-widget-text-editor\" data-id=\"0100577\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Order processing<\/h4><p>All orders are processed within 2 working days of payment confirmation.<br \/>Orders placed on weekends or public holidays will be processed on the next working day.<br \/>Items that require personalisation are expected to be dispatched within 5 days.<\/p><h4>Shipping methods<\/h4><p>Most of our products have a 24\/48 preparation time. It is even possible for your order to be dispatched the next working day if it only includes products with immediate dispatch and has been paid for before midday.<br \/>The delivery time will depend on the transport company in the country of destination. Please note that the times indicated are guidelines and correspond to working days, excluding weekends and public holidays.<\/p><h4>Shipping costs<\/h4><p>The shipping cost is calculated based on the total weight of the order and the delivery location. Rates will be displayed during checkout.<br \/>We offer free delivery for orders over \u20ac50 within Portugal and \u20ac150 for international deliveries.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-457e08d e-con-full e-flex e-con e-child\" data-id=\"457e08d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-189b18b elementor-widget elementor-widget-text-editor\" data-id=\"189b18b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Parcel Tracking<\/h4><p>As soon as your order has been dispatched, you will receive a confirmation e-mail with a tracking number.<br \/>You can track the delivery of your order via the carrier's website or our website.<\/p><h4>Delivery<\/h4><p>Delivery will be made to the address provided at the time of purchase. Make sure the address is correct to avoid delays.<br \/>If no one is available to receive the parcel, the carrier will leave a notification with instructions for a new delivery attempt or collection from the nearest location.<\/p><h4>Delivery problems<\/h4><p>If your order doesn't arrive within the estimated time, please contact our customer service team at geral@vlatelie.com.<br \/>In the event of damaged or lost products, we will work quickly to resolve the situation by offering a refund or reshipment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a1766be e-flex e-con-boxed e-con e-parent\" data-id=\"a1766be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8ed6f7 elementor-widget-divider--separator-type-pattern elementor-widget-divider--no-spacing elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c8ed6f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\" style=\"--divider-pattern-url: url(&quot;data:image\/svg+xml,%3Csvg xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039; preserveAspectRatio=&#039;xMidYMid meet&#039; overflow=&#039;visible&#039; height=&#039;100%&#039; viewBox=&#039;0 0 126 26&#039; fill=&#039;black&#039; stroke=&#039;none&#039;%3E%3Cpath d=&#039;M111.9,18.3v3.4H109v-3.4H111.9z M90.8,18.3v3.4H88v-3.4H90.8z M69.8,18.3v3.4h-2.9v-3.4H69.8z M48.8,18.3v3.4h-2.9v-3.4H48.8z M27.7,18.3v3.4h-2.9v-3.4H27.7z M6.7,18.3v3.4H3.8v-3.4H6.7z M46.4,4l4.3,4.8l-1.8,0l3.5,4.4l-2.2-0.1l3,3.3l-11,0.4l3.6-3.8l-2.9-0.1l3.1-4.2l-1.9,0L46.4,4z M111.4,4l2.4,4.8l-1.8,0l3.5,4.4l-2.5-0.1l3.3,3.3h-11l3.1-3.4l-2.5-0.1l3.1-4.2l-1.9,0L111.4,4z M89.9,4l2.9,4.8l-1.9,0l3.2,4.2l-2.5,0l3.5,3.5l-11-0.4l3-3.1l-2.4,0L88,8.8l-1.9,0L89.9,4z M68.6,4l3,4.4l-1.9,0.1l3.4,4.1l-2.7,0.1l3.8,3.7H63.8l2.9-3.6l-2.9,0.1L67,8.7l-2,0.1L68.6,4z M26.5,4l3,4.4l-1.9,0.1l3.7,4.7l-2.5-0.1l3.3,3.3H21l3.1-3.4l-2.5-0.1l3.2-4.3l-2,0.1L26.5,4z M4.9,4l3.7,4.8l-1.5,0l3.1,4.2L7.6,13l3.4,3.4H0l3-3.3l-2.3,0.1l3.5-4.4l-2.3,0L4.9,4z&#039;\/%3E%3C\/svg%3E&quot;);\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d1f65a e-flex e-con-boxed e-con e-parent\" data-id=\"9d1f65a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8fd5d2a elementor-widget elementor-widget-heading\" data-id=\"8fd5d2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Digital Articles<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb12f39 e-flex e-con-boxed e-con e-parent\" data-id=\"fb12f39\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d081b7a e-con-full e-flex e-con e-child\" data-id=\"d081b7a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d51554 elementor-widget elementor-widget-text-editor\" data-id=\"8d51554\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Ownership of Content<\/h4><p>All digital content available in our shop is the exclusive property of VLAteli\u00ea.<br \/>Customers only acquire a licence to use the content, they do not acquire the copyright to it.<\/p><h4>Licence<\/h4><p>When purchasing digital content from our shop, customers receive a non-exclusive licence for personal or commercial use, in accordance with the terms established at the time of purchase.<br \/>Customers are not permitted to resell, redistribute or share content purchased from our shop without express permission from VLAteli\u00ea.<\/p><h4><br \/>Automatic Dispatch and Account Availability<\/h4><p>After completing the purchase, customers will automatically receive a download link or instructions for accessing the digital content they have purchased.<br \/>In addition, the download link will be available in the customer's account in the \"Downloads\" section, for later access if necessary.<br \/>Automatic dispatch will take place to the e-mail address provided during the purchase process. Make sure you provide a valid e-mail address to ensure proper delivery of the products purchased.<\/p><h4>Available formats<\/h4><p>The digital content available in our shop is supplied in various formats, including SVG, PNG, JPG, EPS and others, as indicated in the product description.<br \/>Customers are allowed to download and use the formats provided according to their specific needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4edd842 e-con-full e-flex e-con e-child\" data-id=\"4edd842\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50cc232 elementor-widget elementor-widget-text-editor\" data-id=\"50cc232\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Responsible Use<\/h4><p>Customers agree to use the digital content they purchase responsibly and ethically, without infringing the copyright of third parties or using the content in a defamatory, obscene or illegal manner.<\/p><h4><br \/>Copyright<\/h4><p>All copyright and intellectual property rights to digital content remain with VLAteli\u00ea.<br \/>Customers are not permitted to claim ownership of purchased content or remove any attributions of authorship associated with it.<\/p><h4><br \/>Customer Support<\/h4><p>We are committed to providing customer support for issues related to digital content purchased in our shop.<br \/>Customers can contact us via the support channels specified on our website for assistance relating to the products they have purchased.<\/p><h4><br \/>Refunds and exchanges<\/h4><p>We only offer refunds or exchanges of digital content in the event of technical defects or delivery failures.<br \/>Customers must contact us within 7 days of purchase to request a refund or exchange and provide relevant details of the problem encountered.<\/p><h4><br \/>Changes to the Policy<\/h4><p>We reserve the right to make changes to this policy at any time without prior notice.<br \/>Changes will take effect immediately after being posted on our website, and clients are encouraged to periodically review our policy to be aware of any updates.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Envio e Entrega Artigos f\u00edsicos Processamento do Pedido Todos os pedidos s\u00e3o processados em at\u00e9 2 dias \u00fateis ap\u00f3s a confirma\u00e7\u00e3o do pagamento.Pedidos realizados aos fins de semana ou feriados ser\u00e3o processados no pr\u00f3ximo dia \u00fatil.Artigos que requerem personaliza\u00e7\u00e3o a estimativa \u00e9 que sejam processados o envio em at\u00e9 5 dias. M\u00e9todos de [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16207","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pol\u00edtica de Envio e Entrega - VLAteli\u00ea e Ateli\u00ea da Decora\u00e7\u00e3o<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vlatelie.com\/en\/shipping-and-delivery\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Envio e Entrega\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de Envio e Entrega Artigos f\u00edsicos Processamento do Pedido Todos os pedidos s\u00e3o processados em at\u00e9 2 dias \u00fateis ap\u00f3s a confirma\u00e7\u00e3o do pagamento.Pedidos realizados aos fins de semana ou feriados ser\u00e3o processados no pr\u00f3ximo dia \u00fatil.Artigos que requerem personaliza\u00e7\u00e3o a estimativa \u00e9 que sejam processados o envio em at\u00e9 5 dias. 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