{"id":11,"date":"2024-05-03T09:00:40","date_gmt":"2024-05-03T08:00:40","guid":{"rendered":"https:\/\/vlatelie.com\/?page_id=11"},"modified":"2025-07-25T13:48:52","modified_gmt":"2025-07-25T16:48:52","slug":"politica-de-devolucion-y-reembolso","status":"publish","type":"page","link":"https:\/\/vlatelie.com\/es\/politica-de-devolucion-y-reembolso\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04d6de2 e-flex e-con-boxed e-con e-parent\" data-id=\"04d6de2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a0e064e e-grid e-con-boxed e-con e-child\" data-id=\"a0e064e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d1fd3e elementor-widget elementor-widget-image\" data-id=\"8d1fd3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" data-src=\"https:\/\/vlatelie.com\/wp-content\/uploads\/elementor\/thumbs\/boxes-r9a2wsnjdel7263notrg90dhadee4ug2bdyytzc1ju.png\" title=\"cajas\" alt=\"cajas\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 200px; --smush-placeholder-aspect-ratio: 200\/201;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a9e199 elementor-widget elementor-widget-icon-box\" data-id=\"1a9e199\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDevoluciones y reembolsos\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCualquier producto adquirido en nuestro sitio web puede devolverse en un plazo de 14 d\u00edas a partir de la fecha de recepci\u00f3n, siempre que est\u00e9 en perfectas condiciones, no haya sido utilizado y se encuentre en su embalaje original.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43a5e12 e-con-full e-flex e-con e-child\" data-id=\"43a5e12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9b71167 e-con-full e-flex e-con e-child\" data-id=\"9b71167\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-816de28 elementor-drop-cap-yes elementor-drop-cap-view-default elementor-widget elementor-widget-text-editor\" data-id=\"816de28\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;drop_cap&quot;:&quot;yes&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gracias por elegir vlateli\u00ea para sus necesidades artesanales, esot\u00e9ricas y de accesorios. Nos comprometemos a garantizar su satisfacci\u00f3n con las compras que nos haga. Sin embargo, entendemos que a veces las cosas pueden no salir como esper\u00e1bamos. Esta pol\u00edtica de devoluciones y reembolsos tiene como objetivo proporcionar directrices claras sobre c\u00f3mo proceder en caso de devoluci\u00f3n o reembolso de los productos adquiridos en nuestro sitio.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71d8231 elementor-widget elementor-widget-toggle\" data-id=\"71d8231\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1191\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1191\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Devoluciones de productos<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1191\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1191\"><ul><li>Cualquier producto adquirido en nuestro sitio web puede devolverse en un plazo de 14 d\u00edas a partir de la fecha de recepci\u00f3n, siempre que est\u00e9 en perfectas condiciones, no haya sido utilizado y se encuentre en su embalaje original;<\/li><li>El comprador es responsable de pagar los gastos de transporte asociados a la devoluci\u00f3n del producto;<\/li><li>Para iniciar el proceso de devoluci\u00f3n, p\u00f3ngase en contacto con nosotros a trav\u00e9s de nuestra direcci\u00f3n de correo electr\u00f3nico de atenci\u00f3n al cliente <a href=\"mailto:suporte@vlatelie.com\">suporte@vlatelie.com<\/a> indicando el n\u00famero de pedido y el motivo de la devoluci\u00f3n. Nuestro equipo de asistencia se pondr\u00e1 en contacto contigo para darte instrucciones detalladas sobre c\u00f3mo proceder con la devoluci\u00f3n;<\/li><li>Una vez que hayamos recibido el producto devuelto y comprobado su estado, iniciaremos el proceso de reembolso.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1192\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1192\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Reembolsos<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1192\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1192\"><ul><li>El reembolso se tramitar\u00e1 en un plazo de 3 d\u00edas laborables a partir de la recepci\u00f3n y el an\u00e1lisis del producto devuelto.<\/li><li>El reembolso se efectuar\u00e1 mediante el mismo m\u00e9todo de pago utilizado para la compra original.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1193\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1193\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Productos defectuosos o da\u00f1ados<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1193\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1193\"><ul><li>Si el producto recibido est\u00e1 da\u00f1ado o defectuoso, p\u00f3ngase en contacto con nosotros inmediatamente despu\u00e9s de recibirlo, facilit\u00e1ndonos fotos claras del art\u00edculo da\u00f1ado o defectuoso.<\/li><li>Intentaremos resolver el problema lo antes posible, ofreci\u00e9ndole la opci\u00f3n de sustituir el producto o reembolsarle el importe \u00edntegro.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e57f59c elementor-widget elementor-widget-text-editor\" data-id=\"2e57f59c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si tiene alguna pregunta o necesita m\u00e1s ayuda sobre nuestra pol\u00edtica de reembolsos y devoluciones, no dude en ponerse en contacto con nosotros a trav\u00e9s de nuestra direcci\u00f3n de correo electr\u00f3nico de atenci\u00f3n al cliente. <a href=\"mailto:geral@vlatelie.com\">geral@vlatelie.com<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8775058 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"8775058\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e4eed57 e-con-full e-flex e-con e-child\" data-id=\"e4eed57\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-434f744 elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu\" data-id=\"434f744\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg aria-hidden=\\&quot;true\\&quot; class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Pol\u00edticas\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-434f744\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-16257\"><a rel=\"privacy-policy\" href=\"https:\/\/vlatelie.com\/es\/politica-de-privacidad\/\" class=\"elementor-item\">Pol\u00edtica de privacidad<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16220\"><a href=\"https:\/\/vlatelie.com\/es\/condiciones-generales\/\" class=\"elementor-item\">Condiciones generales<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type 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href=\"https:\/\/vlatelie.com\/es\/politica-de-privacidad\/\" class=\"elementor-item\" tabindex=\"-1\">Pol\u00edtica de privacidad<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16220\"><a href=\"https:\/\/vlatelie.com\/es\/condiciones-generales\/\" class=\"elementor-item\" tabindex=\"-1\">Condiciones generales<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16221\"><a href=\"https:\/\/vlatelie.com\/es\/politica-de-cookies\/\" class=\"elementor-item\" tabindex=\"-1\">Pol\u00edtica de cookies<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16218\"><a href=\"https:\/\/vlatelie.com\/es\/envio-y-entrega\/\" class=\"elementor-item\" tabindex=\"-1\">Pol\u00edtica de env\u00edos y entregas<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16219\"><a href=\"https:\/\/vlatelie.com\/es\/politica-de-devolucion-y-reembolso\/\" class=\"elementor-item\" tabindex=\"-1\">Pol\u00edtica de devoluciones y reembolsos<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18cae033 e-flex e-con-boxed e-con e-parent\" data-id=\"18cae033\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Devolu\u00e7\u00e3o e Reembolso Qualquer produto adquirido em nosso site pode ser devolvido dentro de 14 dias a partir da data de recebimento, desde que esteja em perfeitas condi\u00e7\u00f5es, n\u00e3o tenha sido utilizado e esteja na embalagem original. Agradecemos por escolher vlateli\u00ea para suas necessidades de produtos de artesanato, produtos esot\u00e9ricos e acess\u00f3rios. Estamos comprometidos em [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pol\u00edtica de devolu\u00e7\u00e3o e reembolso - VLAteli\u00ea e Ateli\u00ea da Decora\u00e7\u00e3o<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de devolu\u00e7\u00e3o e reembolso\" \/>\n<meta property=\"og:description\" content=\"Devolu\u00e7\u00e3o e Reembolso Qualquer produto adquirido em nosso site pode ser devolvido dentro de 14 dias a partir da data de recebimento, desde que esteja em perfeitas condi\u00e7\u00f5es, n\u00e3o tenha sido utilizado e esteja na embalagem original. Agradecemos por escolher vlateli\u00ea para suas necessidades de produtos de artesanato, produtos esot\u00e9ricos e acess\u00f3rios. 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