{"id":11,"date":"2024-05-03T09:00:40","date_gmt":"2024-05-03T08:00:40","guid":{"rendered":"https:\/\/vlatelie.com\/?page_id=11"},"modified":"2025-07-25T13:48:52","modified_gmt":"2025-07-25T16:48:52","slug":"politique-de-retour-et-de-remboursement","status":"publish","type":"page","link":"https:\/\/vlatelie.com\/fr\/politique-de-retour-et-de-remboursement\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04d6de2 e-flex e-con-boxed e-con e-parent\" data-id=\"04d6de2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a0e064e e-grid e-con-boxed e-con e-child\" data-id=\"a0e064e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d1fd3e elementor-widget elementor-widget-image\" data-id=\"8d1fd3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" data-src=\"https:\/\/vlatelie.com\/wp-content\/uploads\/elementor\/thumbs\/boxes-r9a2wsnjdel7263notrg90dhadee4ug2bdyytzc1ju.png\" title=\"bo\u00eetes\" alt=\"bo\u00eetes\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 200px; --smush-placeholder-aspect-ratio: 200\/201;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a9e199 elementor-widget elementor-widget-icon-box\" data-id=\"1a9e199\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tRetours et remboursements\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tTout produit achet\u00e9 sur notre site Internet peut \u00eatre retourn\u00e9 dans les 14 jours suivant sa r\u00e9ception, \u00e0 condition qu'il soit en parfait \u00e9tat, qu'il n'ait pas \u00e9t\u00e9 utilis\u00e9 et qu'il soit dans son emballage d'origine.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43a5e12 e-con-full e-flex e-con e-child\" data-id=\"43a5e12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9b71167 e-con-full e-flex e-con e-child\" data-id=\"9b71167\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-816de28 elementor-drop-cap-yes elementor-drop-cap-view-default elementor-widget elementor-widget-text-editor\" data-id=\"816de28\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;drop_cap&quot;:&quot;yes&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous vous remercions d'avoir choisi vlateli\u00ea pour vos achats d'artisanat, d'\u00e9sot\u00e9risme et d'accessoires. Nous nous engageons \u00e0 ce que vous soyez satisfait de vos achats chez nous. Cependant, nous comprenons qu'il peut arriver que les choses ne se passent pas comme pr\u00e9vu. Cette politique de remboursement et de retour vise \u00e0 fournir des directives claires sur la mani\u00e8re de proc\u00e9der en cas de retour ou de remboursement de produits achet\u00e9s sur notre site.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71d8231 elementor-widget elementor-widget-toggle\" data-id=\"71d8231\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1191\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1191\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Retour des produits<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1191\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1191\"><ul><li>Tout produit achet\u00e9 sur notre site Internet peut \u00eatre retourn\u00e9 dans les 14 jours suivant sa r\u00e9ception, \u00e0 condition qu'il soit en parfait \u00e9tat, qu'il n'ait pas \u00e9t\u00e9 utilis\u00e9 et qu'il soit dans son emballage d'origine ;<\/li><li>L'acheteur est responsable du paiement des frais de transport li\u00e9s au retour du produit ;<\/li><li>Pour entamer la proc\u00e9dure de retour, veuillez nous contacter par l'interm\u00e9diaire de notre adresse \u00e9lectronique d'assistance \u00e0 la client\u00e8le. <a href=\"mailto:suporte@vlatelie.com\">suporte@vlatelie.com<\/a> en indiquant le num\u00e9ro de commande et la raison du retour. Notre \u00e9quipe d'assistance vous contactera pour vous donner des instructions d\u00e9taill\u00e9es sur la mani\u00e8re de proc\u00e9der au retour ;<\/li><li>Une fois que nous aurons re\u00e7u le produit retourn\u00e9 et v\u00e9rifi\u00e9 son \u00e9tat, nous entamerons la proc\u00e9dure de remboursement.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1192\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1192\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Remboursements<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1192\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1192\"><ul><li>Le remboursement sera effectu\u00e9 dans les 3 jours ouvrables suivant la r\u00e9ception et l'analyse du produit retourn\u00e9.<\/li><li>Le remboursement sera effectu\u00e9 par le m\u00eame moyen de paiement que celui utilis\u00e9 pour l'achat initial.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1193\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1193\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Produits d\u00e9fectueux ou endommag\u00e9s<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1193\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1193\"><ul><li>Si le produit re\u00e7u est endommag\u00e9 ou d\u00e9fectueux, veuillez nous contacter imm\u00e9diatement apr\u00e8s l'avoir re\u00e7u, en fournissant des photos claires de l'article endommag\u00e9 ou d\u00e9fectueux.<\/li><li>Nous nous efforcerons de r\u00e9soudre le probl\u00e8me le plus rapidement possible, en vous proposant de remplacer le produit ou de vous rembourser int\u00e9gralement.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e57f59c elementor-widget elementor-widget-text-editor\" data-id=\"2e57f59c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous avez des questions ou si vous avez besoin d'aide concernant notre politique de remboursement et de retour, n'h\u00e9sitez pas \u00e0 nous contacter par l'interm\u00e9diaire de notre adresse \u00e9lectronique d'assistance \u00e0 la client\u00e8le. <a href=\"mailto:geral@vlatelie.com\">geral@vlatelie.com<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8775058 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"8775058\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e4eed57 e-con-full e-flex e-con e-child\" data-id=\"e4eed57\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-434f744 elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu\" data-id=\"434f744\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg aria-hidden=\\&quot;true\\&quot; class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Politiques\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-434f744\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-16257\"><a rel=\"privacy-policy\" href=\"https:\/\/vlatelie.com\/fr\/politique-de-confidentialite\/\" class=\"elementor-item\">Politique de confidentialit\u00e9<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16220\"><a href=\"https:\/\/vlatelie.com\/fr\/conditions-generales\/\" class=\"elementor-item\">Conditions d'utilisation<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16221\"><a href=\"https:\/\/vlatelie.com\/fr\/politique-en-matiere-de-cookies-2\/\" class=\"elementor-item\">Politique en mati\u00e8re de cookies<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16218\"><a href=\"https:\/\/vlatelie.com\/fr\/expedition-et-livraison\/\" class=\"elementor-item\">Politique d'exp\u00e9dition et de livraison<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16219\"><a href=\"https:\/\/vlatelie.com\/fr\/politique-de-retour-et-de-remboursement\/\" class=\"elementor-item\">Politique de retour et de remboursement<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-434f744\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-16257\"><a rel=\"privacy-policy\" href=\"https:\/\/vlatelie.com\/fr\/politique-de-confidentialite\/\" class=\"elementor-item\" tabindex=\"-1\">Politique de confidentialit\u00e9<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16220\"><a href=\"https:\/\/vlatelie.com\/fr\/conditions-generales\/\" class=\"elementor-item\" tabindex=\"-1\">Conditions d'utilisation<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16221\"><a href=\"https:\/\/vlatelie.com\/fr\/politique-en-matiere-de-cookies-2\/\" class=\"elementor-item\" tabindex=\"-1\">Politique en mati\u00e8re de cookies<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16218\"><a href=\"https:\/\/vlatelie.com\/fr\/expedition-et-livraison\/\" class=\"elementor-item\" tabindex=\"-1\">Politique d'exp\u00e9dition et de livraison<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16219\"><a href=\"https:\/\/vlatelie.com\/fr\/politique-de-retour-et-de-remboursement\/\" class=\"elementor-item\" tabindex=\"-1\">Politique de retour et de remboursement<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18cae033 e-flex e-con-boxed e-con e-parent\" data-id=\"18cae033\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Retours et remboursements Tout produit achet\u00e9 sur notre site web peut \u00eatre retourn\u00e9 dans les 14 jours suivant sa r\u00e9ception, \u00e0 condition qu'il soit en parfait \u00e9tat, qu'il n'ait pas \u00e9t\u00e9 utilis\u00e9 et qu'il soit dans son emballage d'origine. Nous vous remercions d'avoir choisi vlateli\u00ea pour vos produits artisanaux, \u00e9sot\u00e9riques et accessoires. Nous nous engageons \u00e0 [...]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pol\u00edtica de devolu\u00e7\u00e3o e reembolso - VLAteli\u00ea e Ateli\u00ea da Decora\u00e7\u00e3o<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de devolu\u00e7\u00e3o e reembolso\" \/>\n<meta property=\"og:description\" content=\"Devolu\u00e7\u00e3o e Reembolso Qualquer produto adquirido em nosso site pode ser devolvido dentro de 14 dias a partir da data de recebimento, desde que esteja em perfeitas condi\u00e7\u00f5es, n\u00e3o tenha sido utilizado e esteja na embalagem original. Agradecemos por escolher vlateli\u00ea para suas necessidades de produtos de artesanato, produtos esot\u00e9ricos e acess\u00f3rios. 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