Contacts / FAQs
ASK YOUR QUESTIONS
If you have any questions, suggestions or just want to share your opinion, don't hesitate to contact us. Our team is ready to help.
To contact us by e-mail, send a message to [email protected]. We'll get back to you as soon as possible.
If you'd prefer to speak to us by phone, you can call us or fill in the form.
Thank you for visiting our site and we look forward to hearing from you!
FREQUENTLY ASKED QUESTIONS
Ask questions about downloads, orders and blog content.
What is your return policy?
See our Shipping and Returns page for detailed information on our shipping times, delivery options and returns policy.
Do you offer discounts for bulk purchases?
Yes, we offer discounts for bulk purchases. Contact us for more information on our discount options for resellers or corporate purchases.
How can I contact your customer service?
You can contact our customer service via the contact form on our website or by sending an e-mail to [email protected]. We're here to help with any questions or concerns you may have.
Do you sell customised or made-to-order products?
Yes, we accept customised orders for certain products. Contact us to discuss your specific needs and we'll be happy to help.
Are the incense sticks made with natural ingredients?
Yes, our incense sticks are made with high-quality natural ingredients, without harmful chemical additives. We endeavour to offer an authentic and healthy aromatic experience.
What kind of materials do you use in your products?
We use high-quality, natural and sustainable materials. Our products are made with quality wax for candles, natural incense, authentic stones for energy bracelets and handmade plaster.
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