Returns and refunds
Any product purchased on our website can be returned within 14 days of receipt, provided it is in perfect condition, has not been used and is in its original packaging.
Thank you for choosing vlateliê for your handicraft, esoteric and accessory needs. We are committed to ensuring your satisfaction with your purchases from us. However, we understand that sometimes things may not turn out as expected. This refund and returns policy aims to provide clear guidelines on how to proceed in the event of a return or refund of products purchased on our site.
- Any product purchased on our website can be returned within 14 days of receipt, provided it is in perfect condition, has not been used and is in its original packaging;
- The buyer is responsible for paying the transport fees associated with the return of the product;
- To start the returns process, please contact us via our customer support e-mail address [email protected] providing the order number and the reason for the return. Our support team will contact you with detailed instructions on how to proceed with the return;
- Once we have received the returned product and checked its condition, we will begin the refund process.
- The refund will be processed within 3 working days of receiving and analysing the returned product.
- The refund will be issued via the same payment method used for the original purchase.
- If the product received is damaged or defective, please contact us immediately after receiving it, providing clear photos of the damaged or defective item.
- We will endeavour to resolve the problem as quickly as possible, offering you the option of replacing the product or a full refund.
If you have any questions or need further assistance regarding our refund and returns policy, please do not hesitate to contact us via our customer support e-mail address. [email protected].