INFORMATION QUESTIONS
COMMON QUESTIONS
What is your shipping and return policy?
Please see our Shipping and Returns page for detailed information about our shipping times, delivery options and returns policy.
Do you offer discounts for bulk purchases?
Yes, we offer discounts for bulk purchases. Contact us for more information about our discount options for resellers or corporate purchases.
How can I contact your customer service?
You can contact our customer service using the contact form on our website or by sending an email to geral@vlatelie.com. We are here to help with any questions or concerns you may have.
Do you sell personalized or made-to-order products?
Yes, we accept custom orders for certain products. Contact us to discuss your specific needs and we will be happy to help.
Are incense sticks made with natural ingredients?
Yes, our incense sticks are made with high quality natural ingredients, without harmful chemical additives. We seek to offer an authentic and healthy aromatic experience.
What type of materials do you use in your products?
We use high quality, natural and sustainable materials. Our products are made with quality candle wax, natural incense, authentic stones for energy bracelets and handmade plaster.
INFORMATION ABOUT US
ASK YOUR QUESTIONS
If you have any questions, suggestions or just want to share your opinion, don't hesitate to contact us. Our team is ready to help.
To contact us by email, send a message to geral@vlatelie.com. We will respond as quickly as possible.
If you prefer to speak to us by phone, you can call us or fill out the form.
We appreciate your visit to our website and we look forward to hearing from you!
