Return and Refund
Any product purchased on our website can be returned within 14 days from the date of receipt, as long as it is in perfect condition, has not been used and is in the original packaging.
Thank you for choosing vlateliê for your crafts, esoteric products and accessories needs. We are committed to ensuring your satisfaction with your purchases from us. However, we understand that sometimes things may not go as expected. This refund and returns policy aims to provide clear guidelines on how to proceed in the event of a return or refund of products purchased on our website.
- Any product purchased on our website can be returned within 14 days from the date of receipt, as long as it is in perfect condition, has not been used and is in the original packaging;
- The buyer is responsible for paying shipping fees associated with returning the product;
- To begin the return process, please contact us via our customer support email [email protected] providing the order number and reason for return. Our support team will contact you to provide detailed instructions on how to proceed with the return;
- After we receive the returned product and verify its condition, we will begin the refund process.
- Refunds will be processed within 3 business days of receipt and analysis of the returned product.
- Refund will be issued using the same payment method used for the original purchase.
- If the product you receive is damaged or defective, please contact us immediately after receiving it, providing clear photos of the damaged or defective item.
- We will do our best to resolve the issue as quickly as possible, offering you the option of product replacement or a full refund.
If you have any questions or require additional assistance regarding our refund and returns policy, please do not hesitate to contact us via our customer support email [email protected].
