Shipping and Delivery

Free delivery available on many items with a cart value over €50 to Europe.

Physical items

Order Processing

  • All orders are processed within 2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Items that require customization are expected to be processed within 5 days.

Shipping Methods

  • Most of our products have a 24/48 preparation time. It is even possible for your order to be shipped the following business day if it only includes products that ship immediately and has been paid for before noon.
  • Delivery time will depend on the transport company in the destination country. Please note that the times indicated are for guidance and correspond to working days, excluding weekends and holidays.

Shipping costs

  • Shipping cost is calculated based on the total weight of the order and delivery location. Fees will be displayed during the Check-out.
  • We offer free shipping for orders over €50 within the national territory and €150 for international deliveries.

Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.
  • You can track the delivery of your order through the carrier's website or our website.

Delivery

  • Delivery will be made to the address provided at the time of purchase. Please make sure the address is correct to avoid delays.
  • If there is no one available to receive the order, the carrier will leave a notification with instructions for a new delivery attempt or collection at the nearest location.

Problems with Delivery

  • If your order does not arrive within the estimated time, please contact our customer service via email [email protected].
  • In the event of damaged or lost products, we will work quickly to resolve the situation by offering a refund or resend.

Digital articles

Content Ownership

  • All digital content available in our store is the exclusive property of VLAteliê.
  • Customers only acquire a license to use the content, they do not acquire copyright over it.

Use license

  • When purchasing digital content from our store, customers receive a non-exclusive license for personal or commercial use in accordance with the terms established at purchase.
  • Customers are not permitted to resell, redistribute or share content purchased from our store without express permission from VLAteliê.

Automatic Shipping and Account Availability

  • Upon completion of the purchase, customers will automatically receive a download link or instructions for accessing the purchased digital content.
  • Additionally, the download link will be available in the customer's account in the "Downloads" section for later access if necessary.
  • Automatic shipping will occur to the email address provided during the purchase process. Please be sure to provide a valid email address to ensure proper delivery of purchased products.

Available Formats

  • The digital content available in our store is provided in various formats, including SVG, PNG, JPG, EPS and others, as indicated in the product description.
  • Customers are permitted to download and use the provided formats as per their specific needs.

Responsible Use

  • Customers agree to use acquired digital content responsibly and ethically, without infringing the copyright of third parties or using the content in a defamatory, obscene or illegal manner.

Copyright

  • All copyright and intellectual property rights for digital content remain with VLAteliê.
  • Customers are not permitted to claim ownership of purchased content or remove any author attributions associated with it.

Customer support

  • We are committed to providing customer support for issues related to digital content purchased from our store.
  • Customers can contact us through the support channels specified on our website for assistance related to their purchased products.

Refunds and Exchanges

  • We only offer refunds or exchanges for digital content in cases of technical defects or delivery failures.
  • Customers must contact us within 7 days of purchase to request a refund or exchange and provide relevant details about the problem encountered.

Policy Changes

  • We reserve the right to make changes to this policy at any time without prior notice.
  • Changes will be effective immediately upon being posted on our website, and customers are encouraged to periodically review our policy to be aware of any updates.